Customer Support Manager - Central Food Wholesales

About   Unilever

With   3.4   billion   people   in   over   190   countries   using   our   products   every   day , Unilever   is   a   business   that   makes   a   real   impact   on   the   world .   Work   on   brands   that   are   loved   and   improve   the   lives   of   our   consumers   and   the   communities   around   us .   We   are   driven   by   our   purpose :   to   make   sustainable   living   commonplace , and   it   is   our   belief   that   doing   business   the   right   way   drives   superior   performance .   At   the   heart   of   what   we   do   is   our   people   –   we   believe   that   when   our   people   work   with   purpose ,   we   will   create   a   better   business   and a   better   world .

At   Unilever,   your   career   will   be   a   unique   journey ,   grounded   in   our   inclusive ,   collaborative , and   flexible   working   environment .   We   don ’t   believe   in   the   ‘ one   size   fits   all ’   approach   and   instead   we   will   equip   you   with   the   tools   you   need   to   shape   your   own   future .

Job   Purpose

At   Unilever Food Solutions,   our   purpose   is   to   Free   Chefs   to   love   what   they   do .   We   work   with   Hotels, Restaurants and   Caterers   to   create   exciting   menus   that   are   good   for   diners , and   good   for   the   planet .   Our   brands   include   Knorr   Professional & Best Foods—   trusted   and   used   by   chefs   and F&B   operators   every   day .

This role will drive sustainable sales growth and market share expansion across Central Food Wholesale customers by developing strong customer relationships, executing category and promotional plans, improving distribution and assortment, and ensuring excellent in store execution. The role acts as a key link between UFS, wholesalers, distributors, and foodservice operators.

Key Responsibilities
1. Account Management

- Manage assigned Central Food Wholesale accounts and deliver monthly, quarterly, and annual sales targets.
- Build and maintain strong relationships with key decision makers, buyers, branch managers, and sales teams.
- Conduct regular business reviews and identify growth opportunities.
- Support Joint Business Planning (JBP) and annual account planning activities.

2. Sales & Business Development

- Achieve Sell-In, Sell-Out, distribution, and profitability targets.
- Expand product penetration and increase SKU listings.
- Identify opportunities for new product launches and category growth.
- Acquire new foodservice customers through wholesale partners.

3. Trade Promotion & Execution

- Plan and execute promotional activities aligned with category objectives.
- Monitor promotion effectiveness and ROI.
- Ensure excellent execution of merchandising standards, pricing, visibility, and stock availability.
- Coordinate product demonstrations, sampling, and customer engagement activities.

4. Distributor & Field Management

- Work closely with distributor sales teams to achieve territory objectives.
- Conduct joint market visits and customer calls.
- Ensure route-to-market effectiveness and execution excellence.
- Monitor inventory, order fulfillment, and stock health.
- 5. Market & Competitive Intelligence
- Monitor market trends, competitor activities, pricing, and promotional campaigns.
- Provide recommendations to improve market share and customer engagement.
- Analyze sales data and develop action plans to address gaps and opportunities.

6. Reporting & Forecasting

- Prepare sales forecasts and demand plans.
- Track KPIs and account performance.
- Maintain CRM and customer records accurately.
- Provide regular business updates to management.
- Key Performance Indicators (KPIs)
- Net Sales Growth
- Sell-In Achievement
- Sell-Out Growth
- Distribution & SKU Penetration
- Market Share Growth
- Promotion ROI
- Customer Retention
- New Customer Acquisition
- Forecast Accuracy
- Trade Execution Compliance

Qualifications

- Bachelor's Degree in Business Administration, Marketing, Sales, or related field.
- 2-5 years of experience in Key Account Management, Modern Trade, Wholesale, Foodservice, or FMCG Sales.
- Experience working with wholesale chains, distributors, or foodservice channels is highly preferred.
- Understanding of Horeca, Foodservice, Cash & Carry, or Wholesale business models is an advantage.

Skills

- Key Account Management
- Negotiation and Influencing
- Business Planning
- Financial Acumen
- Data Analysis
- Customer Relationship Management
- Presentation Skills
- Trade Marketing Execution
- Microsoft Excel & Power BI
- Communication and Stakeholder Management
- Competencies
- Growth Mindset
- Consumer & Customer Focus
- Ownership & Accountability
- Strategic Thinking
- Result Orientation
- Collaboration & Teamwork
- Agility & Adaptability
- Entrepreneurial Spirit

Curious about what it’s really like to work at Unilever? Explore our Life at Unilever   ยูนิลีเวอร์ประเทศไทย | Unilever   and meet the people shaping our culture.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.