About this role
Accountabilities
- Monitor incoming customer tickets and project requests across multiple client accounts, ensuring requests are captured and organized appropriately.
- Extract relevant information from tickets and format requests according to established workflow templates.
- Coordinate with Technical Leads to obtain effort estimates and facilitate communication between Project Managers and technical teams to refine requirements.
- Track estimate status and follow up to ensure timely completion and support Project Managers in communicating estimates to clients.
- Schedule internal and client meetings across multiple time zones, ensuring the right stakeholders are included.
- Attend meetings when required and produce clear, structured, and actionable notes.
- Maintain and update client documentation in Confluence, ensuring project information remains accurate, current, and accessible.
- Support Project Managers across their respective client portfolios and help coordinate day-to-day project workflows.
- Assist with workflows and task management across tools such as Asana, Zendesk, Everhour, and related systems.
- Identify opportunities to improve processes as familiarity with workflows grows, particularly as automation is introduced.
- Prepare weekly and monthly operational reports covering relevant service and project metrics.
- Monitor daily timesheet submissions, follow up on missing or incomplete entries, and support accurate time tracking.
- Maintain the accuracy and completeness of client records in HubSpot CRM.
- Provide broader operational support to Customer Success and Professional Services leadership as required.
Requirements
- 1–3 years of professional experience in a business, services, technology, or similarly structured environment.
- Bachelor’s degree or equivalent professional experience.
- Exceptional organizational skills with strong attention to detail and accuracy.
- Excellent written and verbal English communication skills.
- Ability to manage multiple priorities, deadlines, clients, and workflows simultaneously.
- Comfortable working across multiple business and collaboration tools, including Slack, Asana, Confluence, Zendesk, Everhour, and Microsoft Office.
- Self-directed and dependable, with the ability to work independently without close supervision.
- Strong follow-up and coordination skills, with a proactive approach to identifying issues before they become urgent.
- Genuine curiosity about software projects, professional services, project delivery, and operational processes.
- Previous experience in a software company, agency, professional services environment, support organization, or project coordination role is a plus.
- Familiarity with customer support tickets, project coordination, estimation, or services delivery is desirable.
- Demonstrated willingness to learn and develop toward more strategic responsibilities.
- Reliable internet connection and an appropriate home-office setup for remote work.
- Ability to work hours that provide overlap with an Eastern Time-based North American team.
Benefits
- Fully remote work arrangement from India.
- Flexible remote working environment.
- Direct mentorship from experienced Project Managers and Professional Services leaders.
- Exposure to the full lifecycle of technical projects and managed services.
- Hands-on experience with estimation, scope management, project coordination, and client delivery.
- Opportunity to develop expertise across Customer Success and Professional Services operations.
- Potential career progression toward Project Manager, Customer Success Manager, or Technical Account Manager roles.
- Opportunity to contribute to and help shape workflows as automation initiatives evolve.
- Exposure to a broad range of modern project management, support, CRM, documentation, and time-tracking tools.
- Opportunity to work with a distributed, international team.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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