About this role
Summary Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.
- Maximizes office productivity through proficient use of appropriate software applications.
- Researches and develops resources that create timely and efficient workflow.
- Establishes uniform correspondence procedures and style practices.
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
- Plans office layout, develops office budget, and initiates cost reduction programs.
- Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
- Prepares activities reports for guidance of management.
- Coordinates activities of various clerical departments or workers within department.
- Maintains contact with customers and outside vendors.
Education and/or Experience
Experience: 3 to 5 years in busy medical practice preferred; Comprehensive management of a practice of equal or greater size preferred.
Must have thorough knowledge of physician practice operations; Skilled in communication, computers, leadership and management of personnel and processes, teambuilding, and multi-tasking.
Certificates, Licenses, Registrations
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
, Supervisory Responsibilities
Manages two subordinate supervisors who supervise a total of four employees in the PHYSICIAN OFFICES and PHYSICIAN BILLING SUPERVISOR. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises eight non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications
Knowledge of THMP Medicare/Medicaid system and insurance payor guidelines desirable.
At least 2 years of hospital commercial collection experience, resulting in maximum reimbursement.
Must be detail oriented with excellent communication skills.
Great customer service skills a must.
Computer literate, knowledge of, or ability to learn hospital soft ware is required.
Evening and weekend shift as required.