Project Operations (Project Ops)

Key Responsibilities

1. Project Requirement Review

- Review and understand all project requirements outlined in the job sheet.
- Identify project scope, deliverables, dependencies, and special requirements.
- Clarify any missing or unclear information with relevant stakeholders.

2. Pre-Deployment Client Coordination

- Conduct pre-deployment calls with clients to verify project readiness.
- Confirm deployment timelines, operational requirements, and business processes.
- Ensure clients are aware of the deployment plan and required preparations.

3. Information Gathering & Validation

- Collect all necessary business information, documents, and setup requirements from clients.
- Verify the accuracy and completeness of information provided.
- Ensure all project prerequisites are fulfilled before deployment.

4. Cross-Functional Coordination

- Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
- Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
- Escalate risks or blockers that may impact project timelines.

5. System Configuration & Backend Setup

- Create and configure client backend systems according to project requirements.
- Set up required modules and configurations, including:
- QR tenant creation
- Menu creation and configuration
- User account setup
- Device assignment and configuration
- Other system setup requirements

- Perform internal validation to ensure configurations are deployment-ready.

6. Deployment Readiness & Go-Live Support

- Conduct final deployment readiness checks with both the assigned Trainer and Client.
- Confirm all setup requirements have been completed prior to deployment.
- Ensure smooth handover to the Trainer for onsite or remote deployment activities.

7. Post-Deployment Support & Stabilization

- Provide operational support during the one-week stabilization period following deployment
- Monitor project progress and assist in resolving outstanding issues.
- Coordinate with internal teams to rectify deployment-related issues promptly.
- Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
- Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.

Key Success Metrics

- Deployment readiness achieved before scheduled go-live.
- Accuracy and completeness of backend setup.
- Timely resolution of post-deployment issues.
- Effective coordination across internal teams.
- Positive client deployment experience and satisfaction.