Retail Store Lead - Seria (Job Rotation)

Career Venture: Job Rotation Programme

**  This programme is open to Progresif Employees only**

Department: Sales & Channel

Division: Revenue

Location: Seria Retail Store

Position Description – Purpose

To manage the operations of one of Progresif retail store and to lead and motivate the team of the retail store staff to continuously improve customer satisfaction and sales.

Key Accountabilities:

- Devise and implement sales and customer initiatives to achieve revenue targets by:

Contributing strategically to the decision-making process of retail and company operations.

- Proactively developing action plans to combat new and/or existing competitors in the local shop market.

- Being competent in having product knowledge of all products and services Progresif (inclusive of telco, digital and devices) has to offer to its customers.

- Cascading new Progresif products and plans to the retail store team.

- Working proactively with headquarters colleagues and departments.

- Ensuring all stores operate to the highest retail standards of product, visual, ticketing merchandising, appearance, and brand standards.

- Working with other Store Team Leads/external stakeholders to review existing processes and develop best practices.

- Continuously improve customer satisfaction in stores through the development of customer-centric propositions and processes, including:

Ensuring that customer solutions are effectively delivered.

- Effectively resolving complaints and implementing processes to reduce future complaints and dissatisfaction.

- Analysing and understanding customer behaviours such as purchasing trends and service preferences.

- Contacting former and current clients to remind them of Progresif services where required.

- Ensure the achievement of retail targets by:

Conducting daily, weekly, and monthly review of all store KPIs to assess, develop, and implement actions to reach and exceed targets and customer experience standards.

- Submitting weekly/monthly reports on store performance highlighting areas for improvement as well as explanation for any inconsistencies observed.

- Conducting monthly store review discussions with Line Manager and other relevant Senior Management members.

- Manage store performance, highlighting if it is on track, at risk, or off track and providing action plans to resolve performances that are at risk or off track. This includes customer risk such as Know Your Customer (KYC).

- Ensure the assigned store operates to the highest retail standard by resolving non-compliances and maintaining all operational policies, processes, procedures, and business ethics as per company and retail standards.

Closing Date: Sunday, 20 April 2025, 11:59PM