Senior Consultant – AI-Driven Operations Agent Pilot

Role Overview

We are looking for an experienced hands-on consultant to lead an initial pilot introducing an AI-driven operations/SRE agent to help automate incident detection, investigation, and response for a business-critical enterprise application.

You will work largely independently, embedded alongside product teams, guiding them through the adoption of a new operational capability. The solution is expected to be offered as a reusable, self-service capability.

This is a hands-on, individual contributor role, requiring someone comfortable driving a technical initiative from first principles to a working solution with limited support.

Required Skills

- Cloud platform expertise (Azure preferred)

- Solid understanding of support and incident management processes – service desk workflows, ticketing, escalation paths, and on-call rotations (this is considered a baseline requirement)

- Experience with observability tooling (e.g., Datadog, Application Insights, cloud-native logging)

- Solid understanding how software gets built and shipped

- Prior experience integrating disparate systems – e.g., combining logs, pipeline data, and source code into a unified, usable capability

- Hands-on experience with AI/LLM technology – LLM integration, agent frameworks, tool orchestration, or similar (side projects count)

- Experience with infrastructure-as-code tooling (e.g., Terraform, Bicep, ARM templates)

- Experience with Kubernetes and container orchestration

- Exposure to enterprise IT service management platforms (e.g., ServiceNow or equivalent)

- Background in API-first or event-driven architectures, microservices, or OpenTelemetry

- Experience driving standards across multiple product teams

- Proven stakeholder management, consulting and coaching skills

Personal Attributes

- Strong bias for action

- Ability to influence and challenge teams without formal authority

- Ability to communicate clearly and influence technical and business audiences

If you have any questions contact our Talent Acquisition team on ta.admin@acuityanalytics.

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