About this role
Job Responsibilities
- Manage daily direct email correspondence with Design Studio customers
- Gather project needs, provide custom pricing quotes and product guidance to help find the right fit for each customer’s vision and budget
- Assist the DS team in various tasks to help ensure a flawless customer experience
- Consistently provide timely, accurate, and kind responses to customers
- Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
- Be available for phone calls with design clients upon request
- Be available to work weekends, nights, and holiday hours as needed
Qualifications
- 1-3 years experience in a customer support position, or other relevant customer-facing roles
- Experience using Zendesk is strongly preferred, but not required
- Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly
- Hard Worker: Ability to resolve issues rapidly and prioritize tasks in an extremely fast-paced/high-volume environment, knowing the day is not over until the job is done
- Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
- Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help bring their vision to life
- Detail Oriented: Excellent attention to detail and proven ability to do so in the past
- Positive: Constantly maintain a positive attitude, no matter the situation
- Team Player: Thrive in team settings, and know that a win individually is a win for the whole team
- Value patience and kindness and consider yourself to be a good teacher
- Accountable, takes ownership, self-starter
- Bachelor’s degree or equivalent experience preferred, but not required
Nice to Have
- An existing love for our product and brand
- An interest in the world of design, art, and/or photography
- Experience in the e-commerce industry