Service Operations Representative (N&D)

Responsibilities include, but are not limited to:

- Creating a superior client service via phone and electronic channels for N&D agents, policyholders, and internal clients

Attentively listening to caller needs

- Responding to inquiries in a timely, effective, and professional manner

- Completing all tasks and interactions with high quality

- Providing technical support for N&D's agency and policyholder portals

- Properly documenting client interactions

- Recording of inquiries, comments, and transactions processed

- Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team

- Internally recommending improvements in processes for a better experience for clients

- Taking on related tasks, assignments, and ad hoc projects as required

Requirements

- At least 1-3 years of experience in superior client support experience or transferable customer assistance experience

- Excellent communication abilities and a track record of quality work.

- Professional demeanor

- Ability to multi-task in an evolving environment

- Committed to being detail-oriented and to providing a quality work product

- Collaborative with a customer-service mindset.

Desired Qualifications and Skills

- Undergraduate degree or equivalent experience preferred but not required