Product Analyst

Description:

The Product Analyst will support stakeholders and products in our Open Banking Division.

Main Job Tasks and Responsibilities:

- Support client facing product team communications.

- Manage external doc site updates & ensure content accuracy over time.

- Coordinate with Evolve marketing team on release notes + announcements.

- Draft & publish root cause analysis statements.

- Manage product status board notifications in case of service issues.

- Support client issue MGMT + clients research requests.

- Review data extracts discrepancies and reported transaction anomalies.

- Query data tables & review data reporting for themes and discrepancies.

- Address inbound ticket requests from internal teams & provide timely feedback.

- Coordinate between internal stakeholders to enable progress.

- Obtain consensus across multiple departmental stakeholders.

- Develop project timelines based on internal discussions.

- Track project milestone completion with ownership mindset.

- Track and manage multiple efforts at once and identify themes across separate issues.

Education and Experience:

- Bachelor's degree, ideally in finance, business, or computer science.

- 5 years related payments experience accepted in leu of Bachelor's degree.

- 2 years working in payments industry at bank, FinTech, ISO or equivalen.t

- 2 years of experience managing SaaS or financial products.

- Demonstrated history of working with technical and operational teams.

Key Competencies:

- Strong communication skills and ability to distill complex concepts into problem statements.

- Prior experience with designing and troubleshooting data extracts, APIs and payment processing.

- Ability to query data tables and identify patterns and failure points across the payment life cycle.

- Must be solutions oriented and advocate for positive client experience.

- Technical Skills: SQL, Power BI, Markdown.

- UI Skills: ADO/Zendesk (or similar ticketing system), ReadMe.

In Office Position