Parts Coordinator

Job Title: Parts Coordinator Job Description
We are seeking a Parts Coordinator who will engage in telephone and personal interaction with both internal and external customers and vendors. The role involves obtaining serial numbers and necessary information to look up parts, with a typical volume of 20-30 inbound calls from customers and 20-30 outgoing calls to vendors. The position requires daily tracking reports and backorder follow-up, processing orders to fulfill all customer needs, and researching and sourcing the correct parts.
Responsibilities
- Interact with internal and external customers and vendors to obtain necessary information for parts lookup.
- Conduct daily tracking reports and follow up on backorders.
- Process customer orders by phone, fax, or email to fulfill their needs.
- Research and source correct parts for internal and external customers.
- Manage and assist customers with process disruptions, such as parts on backorder or incorrectly shipped parts.
- Receive inventory and branch transfers into the ERP system as needed.
- Assist with various inter-departmental issues as they arise.
Essential Skills
- Experience in inventory management.
- Strong customer service skills.
- Proficient data entry skills.
- Experience in administrative support.
- Order entry experience.
Additional Skills & Qualifications
- Experience with Quickware or any ERP system.
- Background in construction parts or automotive parts is helpful.
- 5 years of experience in parts management or as a parts counter person in any industry.
- Excellent follow-up and communication skills.
- Ability to lift up to 15 lbs.
Work Environment
The team comprises two members in Ashland and around eight in Fredericksburg. Work hours are flexible between 7 AM to 5 PM or 8 AM to 5 PM, depending on what works best. The work culture is supportive, with a smaller team and hands-on management. Initial training will be conducted by other team members.
Job Type & Location
This is a Contract to Hire position based out of Ashland, VA.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ashland,VA.
Application Deadline
This position is anticipated to close on Sep 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.