About this role
The Operations Manager in our Connectivity (Network) team is responsible for continually improving the service delivered by the M&S and its Connectivity Partners, while ensuring commercial value and effective operational oversight.
This role bridges technical engineering with strategy and vendor management to ensure high availability, security, and performance of connectivity services across all M&S sites.
You'll lead from the front, supporting engineers and partners with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.