Team Lead-Cloud & Infra Operations

Area(s) of responsibility

Full time role

Villahermosa , Mexico

Onsite

- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware

- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.

- Installing authorised software to laptops and desktops

- Ensuring security and upgrades are applied to desktops and laptops and kept up to date

- Antivirus installation to all desktops and laptops

- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.

- Support and assist users with Onboarding & Offboarding process

- Support and maintain local conference and meeting room equipment

- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc

- Consult with local business and senior leadership to evaluate support requirements and execution planning.

- Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review

- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural) Requirements Definition And Management -PL3 (Functional) Win the Customer -PL3 (Behavioural) Communication Skills -PL4 (Functional) Availability Management -PL4 (Functional) IT Infrastructure -PL4 (Functional) Knowledge Management -PL4 (Functional) Customer Service Support -PL4 (Functional) Incident Management -PL3 (Functional) Service Level Management -PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management -PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft -PL3 (Behavioural) Results Matter -PL3 (Behavioural) Get Future Ready -PL3 (Behavioural) Help the tribe -PL3 (Behavioural)