About this role
- Manage onboarding and offboarding Epos Now employees on all systems across business platforms in all regions (EMEA, NAM and APAC)
- Manage employee related IT queries and issues, using service desk tools to structure workload
- Assist and resolve daily IT requests and queries from employees
- Train Epos Now employees, in all regions (EMEA, NAM and APAC) on Information Security and basic onboarding compliance
- Manage/administrate all client user devices (PCs/laptops) per region (EMEA, NAM and APAC)
- Own and Maintain the asset register and allocation of hardware assets to Epos Now users, domestic and international, per region (EMEA, NAM and APAC)
- Assist with asset purchasing, via dedicated supply chain, through trusted partners
- Work with the Finance department to ensure provision of IT assets are managed closely
- Maintain the Epos Now Information Security Management System (ISMS) and its policies
- Implement and/or offer training and training materials to regional teams to reach successful information security compliances
- Identify and resolve technical issues
- Communicate effectively with stakeholders to understand requirements and provide updates
- Create and maintain comprehensive documentation