About this role
What Youll Do:
Were looking for a positive, high-energy person to join our Customer Service team as a Customer Service Intern . As our intern, youll work alongside the Customer Service department to ensure customers receive the support they need while helping us stay organized and efficient. The goal for this position is for you to apply your talents, grow professionally, and make a meaningful impact on how we serve our customers.
What will you gain from us?
Youll gain hands-on, interactive experience in customer service operations, learn how to manage CRM systems, and build communication and problem-solving skills that will benefit you in any career path. Youll also gain confidence by taking ownership of key projects that directly impact the customer experience.
On a typical day you will be accountable for:
- Answering basic customer inquiries with professionalism and accuracy
- Logging customer feedback and issues into the CRM system
- Updating and maintaining customer records in CRM systems
- Organizing and maintaining digital files (training materials, feedback logs, templates)
- Assisting in the preparation of weekly reports on service trends and customer needs
- Performing Quality Assurance calls with customers and documenting their experiences
The person we are looking for is:
- Observant: Able to pick up on customer needs and spot trends in feedback
- Organized: Can manage multiple tasks, meet deadlines, and maintain accurate records
- Flexible: Responds quickly and calmly when priorities shift
- Detail-Oriented: Ensures accuracy in data entry and documentation
- Energetic: Stays positive and engaged in a fast-paced environment
- Thoughtful: Communicates with empathy and genuinely cares about the customer experience
If you answer yes to these questions, this role may be for you!
- Do you enjoy helping others and solving problems?
- Do you want hands-on experience in customer service and CRM systems?
- Do you have strong communication and organizational skills?
- Are you eager to gain experience that will prepare you for a career in business, communications, or customer relations?
- Do you want to make a positive impact on customers experiences?
Education, Experience & Proficiencies:
- Currently pursuing or recently completed a bachelors degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and experience
- Proficient in Microsoft Office 365
- Experience with Microsoft Excel preferred
- CRM or customer service experience a plus