Order Management Associate

JOB Role:

We are looking for a highly organised and detail-oriented Order Management Associate to join our dynamic team. In this role, you will take a proactive approach to managing orders and ensuring a seamless process from start to finish. You will be responsible for handling high-priority tasks with flexibility and efficiency while maintaining a strong attention to detail. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management skills and the ability to adapt to changing priorities. If you're ready to make a meaningful impact and contribute to the success of our team, we want to hear from you!

WHAT YOU'LL DO:

The Order Management Associate is responsible for the following specific areas:

- Acknowledge and process client purchase orders

- Generate vendor purchase orders accurately and efficiently based on client orders.

- Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.

- Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.

- Collaborate with project teams to address any potential delays or issues in the shipment process.

- Generate picking tickets for warehouse staff based on project timelines.

- Create logistics tickets for outbound shipments to clients.

- Pay meticulous attention to details in all stages of order processing to minimize errors.

- Conduct thorough quality checks to guarantee that the correct products are shipped to clients.

- Prioritize tasks based on urgency and importance to meet tight deadlines.

- Efficiently manage a high volume of orders while ensuring accuracy and quality.

- Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.

- Troubleshoot and resolve issues promptly to maintain smooth order flow.

- Respond promptly to client inquiries and provide updates on order status.

- Stay informed about product pricing, discounts, and promotions from vendors.

- Identify opportunities to negotiate better terms with vendors and save costs.

- Negotiate favourable terms, discounts, or bulk purchase arrangements to optimize profitability.

WHAT YOU NEED TO SUCCEED:

- Experience in an order management or similar role

- Experience using procurement software

- Strong numeracy skills and analytical ability

- Basic to Intermediate Microsoft Excel Knowledge

- Excellent time management skills, with ability to manage workload and prioritize tasks

- Exceptional attention to detail and level of meticulousness

- Strong communication skills

- A proactive problem solver, who can think on their feet.

- Willingness to work as part of a team in a fast moving, growing global company

PREFFERED SKILLS:

- Experience with Sage X3 and Jira a plus

- Can drive progress positively and effectively, keeping all stakeholders informed.

- Can maintain a high standard of work, even when working under pressure and handling multiple issues.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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