About this role
As Customer Success Manager (CSM) at Single Stop, you will play a critical role in the overall success and satisfaction of our partners. You will be the main point of contact for our customers, ensuring that they are fully supported from onboarding to the ongoing use of Single Stop's technology. In addition, you will deliver personalized consulting services, design and lead training sessions, and ensure our partners maximize the impact of our solutions on the communities they serve. You will increase user adoption, mitigate churn, foster long-lasting, productive partnerships, and explore opportunities to expand our relationship.