About this role
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurants good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Assist with all Food and Beverage operations (Banquet Functions)
Qualifications
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager (https://resources.workable.com/hospitality-manager-job-description) or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like Hospitality Management Systems and Eatstreet
- Strong leadership, motivational and people skills
- Acute financial management skills
- BS degree in Business Administration; hospitality management or culinary schooling is a plus
Wage Range: $43,000 - $45,000/year plus tips