Process Executive-Customer Service & Sales Support

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City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number: 47976

Job Description

Business Title
Process Executive - Customer Service & Sales Support

Global Job Title
Anl I Customer Services

Global Function
Business Services

Global Department
Customer Services

Organizational Level
7

Reporting to
Team Lead

Size of team reporting in and type
Individual Contributor Role

Role Purpose Statement
Seeking an experienced Salesforce Admin, who will partner with various stakeholders & ensure the seamless operations, optimization & Strategic utlilization of Salesforce within organization.

Main Accountabilities
This role encompasses solving Salesforce support tickets, User Management, Data Migration & Imports, Reports & Dashboards, conducting Training sessions for new users, refresher Trainings, creating Knowledge base articles, regular Stakeholder Collaboration, Staying updated with new Salesforce Releases, testing new features, ensuring smooth transition of users & other Salesforce Admin related responsibilities.

Knowledge and Skills

Behavior
Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.
Collaborate, effectively communicate with others and take initiative to continually develop themselves.
Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical
Should have experience working in Salesforce, preferably as a Salesforce Admin. Should have good analytical capability & data representation skills, Good working knowldege of Advanced Excel, Must have Good written & verbal communications skills in English.

Education & Experience
Bachelors degree in Engineering, & equivalent experience/discipline required, Must have minumum 5-6 years of relevant work experience.

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