Food & Beverage Manager

ESSENTIAL JOB FUNCTIONS:

- Under the guidance of the General Manager, operate member dining areas to specifications, upholding high standards, impeccable service and delivering a unique above and beyond mentality.

- Ensure service style and standards are met, and guest expectations are exceeded.

- Identify customer needs and respond proactively to all of their concerns.

- Monitors guests and internal feedback and takes corrective action as required ensuring the highest level of guest satisfaction.

- Be proactive in developing innovative ideas to facilitate the continual delivery of exceptional quality product.

- In conjunction with the General Manager, lead F&B team by training and appraising talented personnel.

- Oversee staff in dining rooms, member common areas.

- Create shift for biweekly activities.

- Maintain effective working relationship with food and beverage management, staff and all departments.

- Attend daily morning or afternoon meeting with other department managers to gather information on the house and help communicate that to the staff.

- Gather information about the members and relaying to front desk for input.

- Report on management regarding sales results and productivity.

- Act as a brand ambassador on Miami property as well as other restaurant news.

- Continually thrive for a better understanding and education on restaurant offerings, be they food, liquor or another beverage.

- Act as a liaison between the community and the operation.

- To follow all company/bar safety rules, policies, and procedures.

- Comply with health, safety, and sanitation regulations, and alcohol awareness standards.

- Performs related duties as required.

REQUIRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

- Minimum of three (3) years of experience in a similar position.

- Must be able to speak, hear, understand, read, and write the English language.

- High school diploma.

- Food Handler Card.

- A general knowledge and understanding of Miami current events, cultural and culinary happenings.

PREFERRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

- F&B Manager experience in luxury resort, hotel or upper fine dining restaurant.

- Knowledge of training new hires and continuing education of current staff on food, wine and cocktail specifications.

- Experience with inventory and ordering of restaurant goods.

- Understanding of Department of labor standards.

SKILLS/APTITUDES:

- Excellent communication skills (verbally interacts with management, team members and guests.)

- Must be proficient in Microsoft applications (Excel/Word/Outlook).

- Must have proven leadership skills and teambuilding skills.

- Must have a strong customer service aptitude.

- Ability to work well in stressful, high-pressure situations in a fast-paced environment.

- Ability to accept constructive criticism and work calmly and effectively under pressure.

- Ability to implement and uphold service standards.

- Ability to prioritize and organize work assignments.

- Capable of analyzing business outcomes and scheduling appropriately.

- Conflict resolution sensibility, both with staff and guests.

- Willingness to learn, especially information that may not be F&B related.

PHYSICAL REQUIREMENTS:

- Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

- Constant walking, sitting, and standing.

- Be able to work in a standing position for extensive periods of time.

- Be able to reach, bend, stoop

- Frequently lift up to 35 pounds.

WORK ENVIRONMENT:

- The noise level in the work environment usually is loud.

- The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.

- Work flexible hours that may include mornings, evenings, weekends, nights and/or holidays.

WHAT WE OFFER:

- Competitive pay (based on experience) with annual performance evaluations

- Employer-subsidized medical, dental, and vision insurance

- Company-funded $25K in Life insurance and $1K/mo. in long-term disability coverage

- Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

- Company-funded Employee Assistance Program for life and mental health resources

- Paid Time off package plus 7 paid Holidays

- EOS Family Matters Program of 3+ months fully paid parental leave for new parents

- 401K employer match up to 4% of salary

- Discounted employee and family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

- Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel

- Pathways for growth and professional development including training and tuition reimbursement

- Incentive opportunities for both hourly and managerial roles

- Supportive, open workplace culture with flexible and understanding work-life equality