INTERNAL/EXTERNAL - Guest Support Worker (Main) Permanent Full-Time

Job Title: Guest Support Worker (Main)

Reports to: Manager of Guest Services 
Location: Main Building

Employment Type: Permanent Full-Time 
Rate of Pay: $25.25 per hour

Hours: Flexible - Days, Evenings, Weekends

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries

- Build rapport using harm-reduction, trauma-informed, and person-centered approaches

- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers

- Collaborate with internal teams and external partners to ensure continuity of care

- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices

- Maintain accurate notes and contribute to communication and documentation

- Participate in team meetings, training, and service improvement initiatives

- Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands

- Open to cross-training across Mercy House

What You Bring

- Post-secondary education in healthcare, social services, or related field

- Experience in shelters, residential care, or community support

- Knowledge of community resources for those facing homelessness and addictions

- Strong communication, interpersonal, and problem-solving skills

- Ability to work with diverse populations and a commitment to equity and inclusion

- Comfortable with physical tasks (lifting up to 50 lbs.)

- Able to work independently and in a team

- Clear Record of Conduct and Vulnerable Sector Check required.

- Equivalent education/experience may be considered.

CLOSING DATE: September 21, 2026

(2026GM016)