Field Service Technician

POSITION: Service Technician
DEPARTMENT: Service
LOCATION: Orlando, Florida

Position Summary

- This position of Service Technician reports to the Field Service Supervisor.

- The Service Technician will Service, Maintain and Repair Shredding Systems and associated equipment at customer locations as scheduled by the Service Supervisor or designate.

- The Service Technician, as required, will develop existing clients and help solicit new clients in his/her assigned region or area in support of their Manager.

- The Service Technician is required to complete all necessary documentation supporting the service visit and submit a copy of the Service Report to the customer and his reporting office.

- The Tech will also report any and all timesheets and expense sheets to his Supervisor in a timely manner.

- The Service Technician is responsible for all tools and equipment assigned to them such as but not limited to: Service Vehicle, Service Tools, Stock, Laptop Computer, Cell Phone and Supporting Office Supplies as assigned.

Key Responsibilities

- Equipment installation, startup and training at customer locations

- Work to acceptable service standards

- Adhere to ISO 9000 based quality procedures and work instructions

- Write technical service reports

- Follow written and verbal instructions

- Maintain accurate timesheet and expense records and submit to Supervisor as required

- MDS/Industrial/3R assembly work as required

- Regular Maintenance on Service Vehicle

- Responsible for maintenance parts stock level and accuracy

- Responsible for tools on service vehicle

- Responsible for all other tools to support his/her Service Work such as cell phones and laptop computers

Specific Skill, Ability and Knowledge

- Working knowledge with blueprints, pneumatic and hydraulic schematics

- Welding and rigging of heavy equipment

- Familiar with the use of measuring tools and safe operation of hand tools including grinders, drills, mechanical saws, sanders, buffers etc.

- Capable to fit and assemble mechanical, hydraulic and pneumatic components

- Capable to receive job specific training and train new employees

- Follow and adhere to Shred-Techs quality systems procedures and work instructions

- Know, understand and follow safe working and material handling practices

Other Requirements:

- Must be willing to travel extensively as well as internationally and carry cell phone as on call Service Technician

- Must hold a valid drivers license. DZ license an asset

- Must hold or be able to obtain a Passport

- Must be able to travel as required

- Bilingual (English & Spanish) an asset

What We Offer

A Comprehensive Benefits Package that includes:

- Medical/Dental/Vision - with HSA (company provides yearly funding)

- Individual or Family Plans are available at affordable bi-weekly rates

- Company paid long & short-term disability

- 401K with competitive company match

- PTO

- Company Paid Life Insurance

Shred-Tech is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.