Distribution Center Manager (3766)

Summary:

Responsible for the management and logistics of the Distribution Center. The Manager is responsible for the performance and conduct of the store and dock employees. The manager must ensure appropriate employee performance by clearly explaining their duties and responsibilities, providing necessary training, scheduling their work effectively, and offering guidance when employees need to correct errors and improve their performance.  The Distribution Center Manager will hire, promote, discipline, or terminate staff members when necessary. The manager should have a thorough understanding of the business to recognize what can cause sales to increase or decrease, as well as the actions typically needed to improve sales.  The manager must be aware at all times of the store's degree of success or failure in achieving sales goals.  Suppose the store is not performing as expected. In that case, the manager must take appropriate corrective actions to improve the situation in areas under their control or make positive recommendations for improvement in areas not under their control.

E ssential Duties and Responsibilities:

- Directs the collection and disposition of donated and purchased materials.

- Monitors daily truck activities against established time and mileage standards.

- Ensures compliance with Department of Transportation (DOT) laws and regulations.

- Oversees the fleet maintenance of trucks.

- Supervises agency shipping and receiving.

- Establishes, implements, and evaluates operational policies and procedures for all salvage activities.

- Maintains compliance with department policies and procedures.

- Identifies safety issues and implements safety procedures to ensure an accident-free and safety-conscious workplace.

- Consult with other Donated Goods Managers to ensure the quality and volume of incoming goods maintain an efficient workflow.

- Initiates recruitment efforts, conducts interviews, and oversees final hiring reviews for all staff.

- Recommends, initiates, and reviews personnel actions, such as hiring, promotions, transfers, disciplinary actions, and discharges.

- Responsible for Miami or Broward outlet stores.

- All other duties as assigned.

Leadership: The Distribution Center Manager is responsible for the success of wholesale and dock operations for Miami-Dade or Broward. To succeed, the manager must possess the leadership qualities to guide store and dock personnel, as well as perform administrative duties, to ensure the attainment of goals. The manager must also lead by example in developing a disciplined, motivated workforce that can work harmoniously.

Administration: The Distribution Center Manager must operate the outlet store and dock area per established policies and procedures, adhering to sound business and commercial practices.

Supervisory Responsibilities:

Manages 2-5 subordinate supervisors who supervise 50 employees in the Distribution Center. Is responsible for these units' overall direction, coordination, and evaluation. Also directly supervises 25 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Qualifications

Education and Experience:

- BS Degree or equivalent education and experience. A college degree is acceptable, and I have 3-5 years of management experience in the transportation environment.  Work under specific instructions—knowledge of DOT regulations.

- Excellent organization, communication, and interpersonal skills.

- Bilingual (English/Spanish) highly desirable. Computer literate.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

- Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

- Customer Service : Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

- Interpersonal Skills : Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.

- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.

- Teamwork : Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

- Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.

- Leadership : Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

- Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

- Cost Consciousness - Works within an approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

- Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; supports affirmative action and respects diversity.

- Strategic Thinking - Understanding the organization's strengths and weaknesses; analyzing the market and competition; identifying external threats and opportunities; adapting strategy to changing conditions.

- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through  on commitments.

- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

- Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.

- Safety and Security - Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.

- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

- Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.

- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

- Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

- Computer Skills - An individual should be familiar with spreadsheet and word-processing software to perform this job successfully

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee must frequently use their hands to finger, handle, or feel objects, and reach with their hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and move objects weighing up to 50 pounds and occasionally lift and move objects weighing up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:  The work environment typically features a loud noise level. Outdoor weather conditions range from 40°F to 100°F. Depending on the weather, the employee must be able to work in wet, humid, or hot conditions.