About this role
POSITION DESCRIPTION
POSITION TITLE: Zone Manager – Retail
EMPLOYMENT CLASSIFICATION: Full Time
POSITION REPORTS TO: General Manager
DEPARTMENT: Retail
POSITION SUMMARY:
Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
DUTIES AND RESPONSIBILITIES:
Service:
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the companys policies and procedures
- Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Operations:
- Facilitate opening and closing of stores
- Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate, monitor and align team resources to maximize sales and service potential
- Resolve basic IT /register issues and escalate as necessary
- Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
- Prepare for and participate in inventories; verify high risk counts
Financial/Business:
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People/Leadership:
- Serve as the Manager on Duty providing leadership during assigned shifts
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Monitor and address performance issues in a timely manner through a partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on Associate counseling
- Other duties as assigned