About this role
ABOUT NORPAC:
From its world-class manufacturing facility in Longview, WA., the NORPAC mill produces high-quality, packaging, copy paper, and printing paper for customers across the United States and around the world. Now part of International Paper, the NORPAC mill benefits from expanded resources and a strengthened commitment to safety, customer focus, a great workplace, and profitable growth.
NORPAC is a team-based work environment where individuals integrate safety, teamwork, innovation, and citizenship as core values in pursuit of world-class performance while leading a principle-based, process-disciplined organization.
POSITION OVERVIEW:
NORPAC Customer Service Team is seeking a motivated Customer Service/Inside Sales Representative. This role is responsible to provide support to internal and external customers through providing excellent customer service in alignment with NORPACs business goals in all areas: Safety, Customer Satisfaction, Process Reliability, Costs, and other defined business.
Qualifications
Customer Service is a fast-paced position that is best suited for someone who enjoys a variety of activities and responsibilities and who can continuously reprioritize while always learning and improving the processes used to complete the tasks.
Key Duties and Responsibilities (Essential Duties and Functions)
- Work closely with the NORPAC Sales Team to match customer needs with mill capabilities, while serving as a liaison between customers and other NORPAC teams including shipping and logistics, IT, scheduling and operations to ensure timely delivery of quality products and excellent customer service
- Build strong working relationships with customers using a variety of communication methods, with emphasis on detailed and professional emails while representing NORPACs core values
- Provide comprehensive support to customers by providing manufacturing dates, inventory availability and transit times, entering orders, tracking production, and monitoring transportation of the product until received in good condition
- Perform complex problem solving around production schedules, shipping and logistics; mitigate transit delays to meet target deliveries
- Demonstrate collaboration and communication skills in a team-based environment that focuses on identifying and implementing improvement opportunities to support organizational goals and maintain leadership in the paper and packaging industry
- Other duties as assigned and identified
Required Qualifications and Key Skills:
- High School Diploma or equivalent
- Minimum of two years of customer service or comparable experience
- Proficient in Microsoft Office including Word, Excel, Outlook, PowerPoint
- Strong team and people skills
- Strong customer service focus with the demonstrated ability to access and follow up on concerns quickly in calm, efficient, and effective manner
- Must be well organized and able to manage multiple tasks
- Strong written and verbal communication skills
- Must be able to communicate effectively with others at all levels of the organization
- Ability to understand requests and issues and negotiate solutions
- Ability to quickly simplify and solve complex issues
- Skilled in prioritizing multiple tasks and demands
Preferred:
- Associate degree in a related field
- Familiarity or experience with sales order processing, accounting, inventory management and inventory tracking software, specifically ELIXIR
- Knowledge of manufacturing related operations including production scheduling practices, shipping, and logistics
- Manufacturing environment experience, specifically a paper mill
Compensation:
Hourly range for this position is 26.75 - 36.00 , depending on experience (DOE). This is a salaried non-exempt position.
This position is eligible for:
NORPAC offers a highly competitive benefit package to include medical/vision and dental benefits, a company sponsored 401k match and additional company contribution, basic life insurance, employee assistance program, vacation pay after 1 year, floaters upon hire and paid holidays.