About this role
Salary: $85,000-$88,500/ Annual
On Site, M-F, Full Time
About Us:
Founded in 1927, the DeWitt Companies is a family-owned group of transportation businesses with a strong presence in Hawaii, Guam, and California. We provide moving, storage, trucking, freight, and logistics services, helping individuals, businesses, and government customers move goods safely and efficiently. For nearly a century, our companies have built a reputation for dependable service, local expertise, and long-term relationships.
Essential Responsibilities
Operational Leadership
- Manage all day-to-day warehouse, freight forwarding, and 3PL operations.
- Oversee inbound, outbound, consolidation and deconsolidation services, cross-dock, transloading, pick & pack, storage, and distribution activities.
- Ensure all customer shipments are processed accurately and shipped on time.
- Establish daily operational priorities while balancing labor, equipment, and customer demands.
- Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions (WIs) to standardize operations across departments.
- Lead daily operational meetings and communicate performance expectations.
Freight Forwarding
- Manage consolidation shipments via ocean, truckload (FTL), LTL, drayage, and intermodal transportation.
- Coordinate Hawaii and island shipments while ensuring all documentation is complete and accurate.
- Oversee shipment planning, booking, routing, cargo visibility, and exception management.
- Build and maintain relationships with steamship lines, trucking companies
- Monitor service failures and implement corrective actions to prevent recurrence.
Warehouse & 3PL Operations
- Oversee receiving, inventory control, put-away, replenishment, order fulfillment, staging, shipping, and cycle counting.
- Maintain inventory accuracy through routine audits and inventory reconciliation.
- Optimize warehouse space utilization and improve operational flow.
- Ensure proper handling of customer inventory and value-added services.
- Support new customer implementations and operational start-ups.
Systems & Technology
- Utilize Warehouse Management Systems (WMS), RF scanning technology, and transportation systems to maximize efficiency.
- Ensure operational data integrity within a WMS.
- Partner with IT and leadership to implement automation and technology improvements.
- Develop operational dashboards and KPI reporting.
Financial & Performance Management
- Manage labor scheduling to meet productivity goals while controlling costs.
- Monitor departmental budgets and operational expenses.
- Improve profitability through process improvements and waste reduction.
- Ensure billing accuracy and timely completion of operational transactions.
- Identify opportunities to increase revenue through operational efficiencies and value-added services.
Leadership & Employee Development
- Lead, coach, mentor, and develop supervisors, team leads, and operations personnel.
- Conduct performance evaluations and establish employee development plans.
- Create accountability through measurable performance metrics.
- Support hiring, onboarding, succession planning, and employee engagement initiatives.
- Foster a culture centered around teamwork, accountability, customer service, and continuous improvement.
Customer Experience
- Serve as the operational point of contact for key customer accounts.
- Participate in customer business reviews and operational meetings.
- Resolve service issues and customer escalations with urgency.
- Partner with Sales and Business Development to support customer growth opportunities.
Safety & Compliance
- Ensure compliance with OSHA, TSA, Hazmat, and company policies.
- Promote a proactive safety culture through regular inspections, audits, and employee training.
- Investigate incidents and implement corrective actions.
- Maintain warehouse security and inventory integrity.
Qualifications
- 7+ years of progressive leadership experience in freight forwarding, warehouse operations, or third-party logistics (3PL).
- Minimum of 5 years managing supervisors and multiple operational departments.
- Strong understanding of domestic and freight forwarding.
- Experience with ocean, air freight, drayage, intermodal, LTL, FTL, and distribution operations.
- Working knowledge of import/export documentation and customs compliance.
- Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite.
- Strong analytical, financial, and operational planning skills.
- Proven ability to lead change and build high-performing teams.
Preferred Qualifications
- Hazmat shipping certification.
- OSHA 30 certification.
- Custom
- Project management experience.
- TSA certification
Physical Requirements
- Must be able to lift up to 15lbs at times
- Prolonged periods of sitting at a desk and typing on a computer
Benefits:
- Medical and Dental Insurance
- Vision
- 401(k) with Match
- Paid Time Off
- 11 Paid Federal Holidays
- Monthly Team Celebrations
- Flexible Spending Accounts (FSA) and Supplemental Benefits
- Employee Assistance Program (EAP)
- Yearly performance reviews
Equal Opportunity Employer: Women/Veterans/Minorities/Disabled