About this role
Overview
Baylor Scott & White Institute for Rehabilitation
Frisco, TX (Day Neuro Hub)
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 8am - 5pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
Starting salary: $18 - $25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Qualifications
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
#BSWIR - Inpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans