Pharmacy Technician: Rare Orphan

Job Title: Pharmacy Technician: Rare Orphan Job Description
As a Pharmacy Technician, you will locate and enter accurate prescription insurance information on patient profiles, process eligibility checks, and adjudicate pharmacy claims. You will manage inbound calls and communicate with patients, clients, and healthcare providers to ensure efficient medication delivery and adherence to therapy plans.
Responsibilities
- Locate and enter accurate prescription insurance information on patient profiles by processing eligibility checks and adjudicating pharmacy claims.
- Adjudicate claims and troubleshoot rejections to ensure correct information is communicated to the patient.
- Communicate the need for medication prior authorization (PA) to providers and serve as a resource during the PA process.
- Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding inquiries about order status, services provided, and financial support options.
- Serve as a technical resource pertaining to adjudication while identifying areas for improvement.
- Enter detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles.
- Contact patients to schedule medication delivery and payment, ensuring accurate information is recorded for timely distribution.
- Manage patient refill coordination and follow-up to ensure patients comply with their therapy plan.
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
Essential Skills
- Pharmacy technician certification
- 2+ years of pharmacy operation experience
- Competent in basic computer skills
- Excellent organizational and time management skills
- Ability to effectively work with people
- Detail-oriented and conscientious
Additional Skills & Qualifications
- NC Registered (NCBOP) preferred
- Prior experience working in a pharmacy setting required
- Customer service skills
- Multi-task oriented
- Flexible and adaptable
- High School Diploma required
- Healthcare experience preferred
Work Environment
Work in a call center environment, primarily onsite Monday to Friday from 9am to 6pm. If converted to permanent, the schedule may become hybrid. Enjoy a collaborative atmosphere with a multi-disciplinary team dedicated to helping patients with rare diseases. The company is closed on weekends and major holidays. There is no direct patient contact, and the focus is on simplifying access to medication and providing personalized care.
Job Type & Location
This is a Contract position based out of Cary, NC.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Sep 28, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.