About this role
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
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Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Patient Services Specialist 2 Float, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
Essential Functions of the Role
- Serves as a float pool resource to various clinics within designated, local region.
- Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
- Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
- Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
- Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.
- Assists in training, mentoring and providing assistance to junior staff as requested.
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Key Success Factors
- Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
- Excellent listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to fit communication style to suit different audiences.
- Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
- Knowledge of patient registration procedures and documentation.
- Knowledge of medical insurance claims procedures and documentation.
- Thorough knowledge of the out of network process.
- Skilled in the use of personal computers and related software applications.
- Skilled in preparing and maintaining patient records.
- Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
- Able to mentor and train staff.
- Experience working with Epic system.
- Flexible to work in different client settings when needed.
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Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 1 Year of Experience