SECURITY

Job Summary: Responsible for providing friendly, engaging, and superior service to every guest. Create a warm, friendly, and safe atmosphere for guests. Maintains safe environment for guests and staff.

Essential Job Functions:

- Provide superior levels of customer service to all guests

- Maintain a safe atmosphere for all guests and team members

- Apply verbal judo concepts in communication with irate or intoxicated guests.

- Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).

- Forward employee incidents to HR and Director of Security as soon as completed.

- Complete a report for all guest incidents such as injuries or security issues

- Ensure that guests are of age by properly checking identification

- Maintain high visibility during shift

- Enforce FINE Entertainment guest standards of conduct including dress code.

- Protect FINE Entertainment property by maintaining crowd activity

- Control the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.

- Maintain the proactive approach to solving any guest’s questions or problems

- Immediately stop any illegal activity or inappropriate behavior

- Escort guests from the premises based at management’s discretion

- Actively market social media and FINE Entertainment smart phone app.

- Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.

- Adhere to all Department and Company Policies and Procedures.

Qualifications

Qualifications:

- Must be 21 years or older.

- Previous experience as Security or Security Host is preferred.

- Must possess excellent customer service and communication skills.

- Must be able to initiate and engage guests in conversation in a professional manner.

- Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)

- Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.

- Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.

- Must be able to communicate fluently in English.