Order Administrator

Job Title: Order Support Customer Service Representative Job Description
This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live.
Responsibilities
- Answer a high volume of inbound phone calls, typically around one minute each, and route customers to the appropriate internal resources.
- Serve as the first point of contact for customer inquiries, ensuring professional, friendly, and timely call handling.
- Provide approximately 80% phone and email support to customers and internal teams.
- Perform basic and minor order entry tasks during periods of lower call volume.
- Handle approximately 20% basic order entry and administrative support for customer orders.
- Enter and update customer orders accurately in Microsoft AX, Microsoft 365, and related systems.
- Compile, create, and modify reports using database software and Microsoft Office applications.
- Administer various programs, projects, and processes according to department requirements, acting as a resource for the department.
- Maintain accuracy and attention to detail while working across multiple systems and tools.
- Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
- Follow established processes while adapting to new tools and workflows introduced through the digital transformation.
- Escalate issues appropriately to Order Support level 2 or leadership when needed.
- Maintain confidentiality of sensitive information and materials at all times.
- Achieve and maintain established quality, productivity, and service standards.
- Communicate clearly and professionally in both written and verbal interactions with customers and internal stakeholders.
Essential Skills
- At least 1 year of experience using Microsoft applications in an office or administrative setting.
- At least 1 year of customer service or administrative experience with a confident and professional phone presence.
- Proficiency with office routines and general clerical procedures.
- Demonstrated keyboarding accuracy and efficiency, with the ability to proofread and correct errors effectively.
- Basic data entry skills with a high level of accuracy.
- General math skills and the ability to create electronic spreadsheets and database reports.
- Experience using Microsoft Office, including Outlook and other core applications.
- Strong customer service orientation and ability to handle a high volume of calls and emails.
- Ability to understand and maintain confidentiality of information and materials.
- Good written and verbal communication skills, using clear and effective communication methods.
- Comfort working in an in-office, team-based environment.
- Ability to learn new systems, processes, and tools quickly.
- Strong attention to detail and organizational skills.
Additional Skills & Qualifications
- Experience supporting order management or customer service teams.
- Exposure to ERP, CRM, or order management systems.
- Experience working during system implementations, transitions, or digital transformation initiatives.
- Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (preferred but not required).
- Experience in front desk, receptionist, secretarial, or general administrative assistance roles.
- Ability to compile and modify reports using database tools and Microsoft Office.
- Demonstrated ability to work effectively with leadership and cross-functional teams.
- Interest in developing transferable skills in customer service, order processing, and enterprise systems.
Work Environment
This is an in-office, team-based role in a collaborative and supportive environment. Standard hours are approximately 8:30 a.m. to 5:00 p.m., with potential case-by-case flexibility. You will work closely with customers, internal teams, and leadership in a fast-paced setting, especially leading up to and following a major system go-live. The position is a 6–12 month contract with the potential to extend for strong performers. The role is co-supported by the Order Support leadership team and paired with a dedicated mentor to provide structured training, hands-on support, and a smooth onboarding experience. You will use Microsoft AX, Microsoft 365, Microsoft Office (including Outlook), and other enterprise tools as part of daily work, gaining direct exposure to a large-scale digital transformation and evolving order support processes.
Job Type & Location
This is a Contract position based out of Newberg, OR.
Pay and Benefits
The pay range for this position is $24.00 - $24.60/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newberg,OR.
Application Deadline
This position is anticipated to close on Sep 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.