About this role
JOB PURPOSE
- Primary responsibility is to achieve sales target/standard of performance for Personal Loan product through a responsible and consultative selling process.
- Adhere to sales process and seeks opportunities to deliver distinctive customer service on each customer interaction.
- Setting right daily/sales rituals to maintain high level of sale discipline, pipeline management and activity management to ensure performance meets expectations.
KEY RESPONSIBILITIES
- Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show and etc.
- Constantly identify new sales strategies and approach to increase individual and team achievements.
- Ensure adherence to responsible selling and structure proposed solution that meets client’s financial needs.
- To ensure the accurate and timely completion of –
- Applications forms is duly completed prior to submission.
- To ensure all relevant income documents is obtained from customer to adequately support the application.
- Submission of sales / pipeline management reports.
- To ensure no misrepresentation of product features, pricing, promotions and processes.
- Keeping abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.
Compliance & Standards
- Ensure sales solicitation and activities are compliance with Sales Compliance Framework & Group’s standards and regulatory requirements.
- Fully comply to SOP - Sales Process of Consumer Lending Products and conduct day to day. responsibilities with full knowledge and perform the task within the guidelines of:
- AML guidelines
- Sales Compliance Guidelines
- Data Record, Maintenance and Inventory Guidelines
- BNM guidelines
- KYC
- Credit Control Procedures
- BAFIA
- PDPA and etc.
- To project a professional business image at all times through high standards of housekeeping and personal grooming.
Note: Job Descriptions are subject to change at the discretion of the Management
EXPERIENCE/KNOWLEDGE REQUIRED
Skills
· Good communication & negotiation / selling skill.
· Customer-oriented approach in problem solving/ decision making/ analytical thinking.
· Sales/ business oriented with ability to work diligently to meet targets.
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Knowledge
· Possess knowledge of the banking and financial services industry.
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Experience
- Minimum 1 year working experience in relationship management or sales.
- Proven track record in banking sales environment
- Experience in customer service environment with strong customer care culture