Lead Field Service Rep

Nalco , an Ecolab Compa ny, is seeking a Lead Field Service Rep​ in our Energy Services group. The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.

What’s in it For You:

- Flexible, independent work environment where you will manage a monthly schedule

- Access to best in class resources, tools, and technology

- Develop your career as you drive growth

- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

- Competitive base salary benefits package starting day 1 of employment , including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

- Solve a wide range of complex, multi-disciplinary problems

- Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required

- Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes

- Conduct site surveys, product/application audits

- Inventory management of chemical delivery systems

- Collect samples for monitoring chemical program

- Deliver chemicals to customer as needed

- Conduct field evaluation s of new products

- Lead appropriate pre-trial survey s for site visits

- Interact with appropriate internal and external customers and resources

- Maintain accurate records based on inf ormation gathered during trials and surveys

- Create troubleshooting service guides and bulletins on existing products

- Coordinate and manage sampling and inventory schedules

- Coordinate implementing solutions with customers

- Assist sales in preparing business proposals

- Participate in design reviews, new applications and start-ups evaluations

- Assist in critiquing products serviceability, performance and reliability

- Provide customers with expert technical service in all major applications

- Serve as a Mentor for all levels of Service Reps

- Support and be committed to the teams Quality Improvement Process

- Promptly report every incident, accident, injury or applicable near miss to next level management

- Provide on-site field service (on the phone or on-site)

Physical Demands:

- Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

Minimum Qualifications:

- 2 years of education beyond high school in college or technical school

- Ability to travel within a geographic territory

- Ability to travel overnight for business

- Must have a valid Driver’s License and acceptable Motor Vehicle Record

- No immigration sponsorship offered for this role

Preferred Qualifications:

- Associates degree in Engineering (Chemi cal, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification

- 4 years of successful technical sales or field sales support experience

- Must have knowledge of and experience in materials, scheduling and inventory processes

- Experience in oil and gas industry preferred

- Previous Refinery/Petrochemical experience

- Water treatment or specialty chemical industry experience

- Working knowledge of boilers, cooling towers, and wastewater treatment systems

- High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)

- History of working in a field that required autonomy and self-motivation

- E xcellent communication skills

- E xcellent organizational skills

- A strong work ethic and ability to multitask