About this role
We are A-ROSA
A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.
At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT , as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS , as all of us have creative contributions that drive us forward.
Deine Aufgaben
- Handling passenger inquiries, concerns, and complaints in a friendly and professional manner.
- Managing the reception as a high-quality information point for all passengers.
- Supporting housekeeping and ensuring accurate billing between the guest, the shipping company, and the onboard cash register.
- Preparing all formalities for arrivals and departures (PAX/Crew).
- Recording, forwarding, and processing repair orders.
- Creating handouts and letters to ensure a smooth flow of information for passengers and crew members.
- Operating the fire alarm center and the emergency call center.
- Settling accounts with service staff, making corrective bookings, and creating the daily closing.
- Monitoring nighttime security through patrols.
- Responsibility for the own reception cash register and billing all passenger accounts.
Your Benefits
- The most beautiful destinations in Europe with "Overnights"
- Time to explore destinations with free days on board
- International working environment
- Swiss employment contract
- Health, accident, and pension insurance
- Outside cabin with natural light
- No costs for uniform or visa
- Discounted travel for employees and relatives
- Various training and development opportunities
- Attractive career advancement opportunities
- Organization of travel to and from the vessel
Your Profile
- Excellent language skills in German and English, both spoken and written.
- Positive attitude, excellent communication skills, and team spirit.
- Knowledge of Fidelio and Micros/Simphony is desired.
- PC skills including Microsoft Office software (Word, Excel).
- Friendly and professional demeanor towards guests.