Business Manager, Inflight Products

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better,  today  and tomorrow. Our values – Always Safe, Customer at Heart and Stronger  Together–  guide us in everything we do.

We are now looking for   a

BUSINESS MANAGER,   INFLIGHT   PRODUCT S

t o   join our Products & Retailing team. In this role you will   contribute   to   Finnair’s   commercial strategy   by   managing selected   i nflight relate d   ancillary   service   categories   including   seats, food &   beverage   and internet access .   You will   be part of   the   Product s & Retailing   team   developing customer needs   driven   commercial   offering   that maximizes   Finnair’s revenue and profitability.

In this role, you will   be responsible for   the   general management of selected   ancillary   services .   You will contribute to   our   commercial   retailing   strategy creation and implementation together with the team and   will   be responsible for   creating business plan s   for   your own   categories . You will drive   innovation , steer   retailing   development   and lead business development from ideas to commercial products.

You will   monitor   business   performance and   customer experience and   initiate actions in   collaboration with stakeholders   t o   optimize   the profitability of total offering.   You will work closely with teams across Customer and Revenue units, Digital and Operation s including Inflight experience and Finnair Kitchen .

To achieve this,   you   will   be creating   insights on customers and   the   business to support decision   making by:

- Analy z ing   business performance, business opportunities,   competitors,   and markets.

- Modeling   customer   needs and   behavior ( e.g.,   willingness to pay).

- Develop ing and following   KPIs to steer   offer   optimization.

- Creating business cases and financial forecast s.

- Applying customer segmentation and personalization strategies to enhance relevance and impact.

- Utilizing customer data and journey mapping to   identify   opportunities.

- Innovat ing   and develop ing   business ideas by co-creating with customers and stakeholders.

To succeed   in   this   role , we are looking for someone   who has:

- Commercial   mindset with competence in interpreting complex business problems using data.

- Ability to create   business   analys e s   and   - cases   and   building   an   understanding   of   consumer needs.

- Experience   in   strategy,   portfolio   and/or product management.

- Experience   of digital service creation and development in digital environment.

- Ability to cut through complexity to   identify   high impact opportunities and   find   simple solutions.

- Good   social and   c ross-organizational   leadership   skills.

- Strong stakeholder management skills.

- Excellent   communication and presentation skills   in English, other languages are considered an asset.

- Master’s   degree   in   relevant field.

- Minimum 3-5 years ’   experience   in   product /business   management ,   business   development   or   similar   roles,   preferably   in consumer business environment.

- Past experience   in aviation ,   revenue management   or digital   development    is   considered as an advantage.

Working at Finnair:

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide  leisure  travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit,  Epassi  sport (culture, health   & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.

Are you ready for the challenge and want to join our team?   Submit your application with your CV, cover   letter   and salary expectation as soon as possible, but no later than   Sunday, 4 October 2026 .

Please note that the hiring process includes a pre-employment security clearance and a drug test .

Should you have any questions , please contact   Salla Rinta-Kant o   ( Head of Products and Retailing )   by phone   +358 50 381 5813 on the specified hours   stated   below (EEST):

- Thursday, 24 September between 4pm to 5pm

- Wednesday, 30 September between 3pm to 4pm

Please note that we do not process applications  submitted  via   email.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with  different backgrounds  and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at  a high level  in our work community. You are welcome to join Finnair as your authentic self .