Assistant Reception Manager

About AlphaMind
AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Bar du Port, Iris, and other award-winning hospitality experiences.
Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.
About Kira
Kira is a restaurant with two distinct bars serving a discerning, luxury clientele. We are known for elevated cuisine, an exceptional beverage program, and a level of hospitality that matches the expectations of our guests. We are looking for an experienced, craft-focused bartender to join our team and help maintain the standard of excellence our guests expect.
Job Summary
The Assistant Reception Manager supports the day-to-day operations of the front desk and reception area, ensuring guests and visitors receive a warm, professional, and efficient welcome. This role assists in supervising reception staff, managing schedules, resolving guest concerns, and maintaining smooth check-in/check-out or visitor-management processes in the absence of, or alongside, the Reception Manager.
Key Responsibilities

- Supervise and support front desk/reception staff during assigned shifts, ensuring high standards of service
- Assist in training, coaching, and scheduling reception team members
- Handle guest or visitor complaints and escalations promptly and professionally
- Oversee check-in/check-out procedures, appointment bookings, or visitor logs as applicable
- Monitor reception area presentation, ensuring it remains tidy, organized, and welcoming
- Coordinate with other departments (housekeeping, security, sales, admin) to ensure seamless service
- Manage cash handling, billing, or invoicing processes at the front desk where relevant
- Maintain accurate records, reports, and correspondence
- Step in for the Reception Manager during absences, making operational decisions as needed
- Ensure compliance with health, safety, and company policies
- Support with recruitment, onboarding, and performance reviews of reception staff

Requirements

- Prior experience in a reception, front office, or customer service role (supervisory experience preferred)
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with reception/booking software and MS Office
- Problem-solving mindset with a calm, professional demeanor under pressure
- Flexibility to work shifts, weekends, or holidays as required
- A diploma or degree in hospitality, business administration, or related field is a plus

What We Offer

- Opportunity to work with one of the region's leading hospitality and lifestyle groups.
- Dynamic, collaborative, and multicultural work environment.
- Exposure to high-profile hospitality and development projects.
- Career growth and professional development opportunities.

Join Us
If you are a proactive and detail-oriented professional with a passion for project coordination and hospitality, we would love to hear from you.
Apply now and become part of the AlphaMind journey.