Senior Network Engineer

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Position: Senior Network Engineer
Location: Saudi Arabia
Work Mode: Onsite
Joining Requirement: Immediate Joiners or candidates with a short notice period only
currently based in KSA.

Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory.

Language Requirements

- Arabic (Mandatory)
- English (Mandatory)

Nationality Preference

Top Priority

- Saudi Nationals

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Position Summary

We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.

The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations .

This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.

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Key Responsibilities

Infrastructure Operations

Lead end-to-end operations of:

- Data Center Infrastructure (Azure & On-Premises)
- Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)

Responsibilities include:

- Ensuring high availability, performance, scalability, and reliability of infrastructure services
- Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)
- Maintaining operational readiness and capacity planning for critical systems

Service Delivery & Operations Management

- Establish and maintain service levels aligned with business requirements
- Monitor and achieve SLA, OLA, KPI, and uptime targets
- Lead major incident management and service restoration activities
- Ensure adherence to ITIL processes and service management best practices
- Drive operational governance and continuous service improvement initiatives

Security & Compliance

- Ensure enterprise infrastructure complies with security and regulatory requirements
- Implement and maintain network security controls, access management, and infrastructure hardening
- Support disaster recovery, business continuity, and risk mitigation strategies

Stakeholder & Customer Management

- Act as the primary interface between business stakeholders, customers, and infrastructure teams
- Build and maintain strong relationships with customers and senior leadership
- Present operational reviews, service reports, and improvement plans to executive stakeholders
- Manage escalations effectively and ensure high customer satisfaction

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Team Leadership

- Lead, mentor, and develop multidisciplinary infrastructure teams
- Manage workforce planning, performance management, coaching, and succession planning
- Foster a culture of accountability, innovation, collaboration, and operational excellence

AI & Automation

- Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations
- Identify automation opportunities across infrastructure and support processes
- Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities
- Improve operational efficiency and productivity through automation initiatives

Continuous Improvement & Transformation

- Lead infrastructure modernization and digital transformation programs
- Implement best practices in observability, monitoring, reliability engineering, and cloud operations
- Support cloud migration and hybrid infrastructure transformation initiatives
- Drive process optimization and continuous service improvement

Vendor & Financial Management

- Manage technology vendors, service providers, and support partners
- Participate in budgeting, forecasting, and cost optimization initiatives
- Ensure optimal utilization of infrastructure assets and service contracts

Required Qualifications

Education

Bachelor's Degree in:

- Computer Science
- Information Technology
- Engineering
- Related discipline

Experience

- Minimum 15+ years of experience in IT Infrastructure and Network Operations
- Minimum 5+ years in leadership or managerial roles managing large infrastructure teams
- Proven experience managing enterprise-scale and mission-critical environments
- Experience working within Managed Services or large enterprise customer environments is mandatory

Technical Skills

Network Technologies

- Cisco Campus & Data Center Solutions
- Huawei Campus & Data Center Solutions
- LAN, WAN, Wi-Fi, SD-WAN Technologies
- Network Design, Deployment, and Operations

Security Technologies

- Fortinet Security Solutions
- Cisco Security Technologies
- Firewalls
- Access Control
- Network Segmentation
- Disaster Recovery & Business Continuity Planning

Cloud & Data Center

- Microsoft Azure Infrastructure
- Hybrid Cloud Environments
- On-Premises Data Center Operations
- Infrastructure Monitoring & Capacity Management

Operations & Service Management

- ITIL Framework
- Incident Management
- Problem Management
- Change Management
- SLA/KPI Governance
- Operational Reporting
- Service Delivery Management

Automation & AI

- Infrastructure Automation
- AIOps (AI-Driven Operations)
- Generative AI Solutions
- Agentic AI Solutions
- Predictive Analytics
- Self-Healing Infrastructure

Key Competencies

- Customer & Stakeholder Management
- Service Delivery Management
- Operational Governance
- Strategic Planning
- Team Leadership & Mentoring
- Communication & Presentation Skills
- Problem Solving & Decision Making
- AI-Driven Innovation Mindset
- Continuous Improvement & Transformation Leadership

Preferred Candidate Profile

- Strong hands-on experience with Cisco, Huawei, and Fortinet technologies
- Proven track record managing enterprise network and infrastructure operations
- Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments
- Strong leadership, customer management, and service delivery expertise
- Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives
- Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes

Must Have

- Strong experience with Cisco, Huawei, and Fortinet technologies.
- Proven track record managing enterprise network and infrastructure operations.
- Experience supporting large-scale customers within GCC/Middle East environments.
- Strong leadership, customer management, and service delivery background
- Experience driving automation, cloud adoption, and infrastructure transformation initiatives.