Retail Service Managers- Newcastle

Retail Service Managers – Newcastle (On Board Catering Crew)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Newcastle .

What you’ll be doing

As a Retail Service Manager , you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

What’s in it for you?

- Starting salary :   £26,888 pa during training , rising to   £34,061   after successful training (based on a 38-hour week)
- Permanent, full-time position   with great career prospects
- Comprehensive training   and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
- Opportunities to grow within a national transport brand.

What We are Looking For

We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:

- Excellent people skills   – confident, approachable, and great at connecting with customers.
- Customer service driven   – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic   – reliable, consistent, and committed to high standards.
- Team player   – work seamlessly with onboard crew and local colleagues.
- Flexible   – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented   – professional appearance that reflects our brand.
- Personality   – we want authentic, energetic individuals, not robots!

Location Requirement

- You must live within   1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

In return our benefits include:

- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Entry into the Pension Scheme
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.

Application Deadline: Friday 25th September 2026.

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.

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