About this role
Job Summary
BE PART OF THE CONNECTION
As a Credit Services Supervisor , your focus is the supervision of personnel supporting our Collections Call Center (Credit Services) Department and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES SUPERVISORS ENJOY MOST
- Providing management to Credit Services support personnel.
- Resolving internal and external customer escalated situations.
- Coaching staff and assisting in their development.
- Motivating team members to reach management objectives.
LOCATION 12238 Silicon Drive, Suite 129San Antonio, Texas 78249(near the intersection of IH-10 & De Zavala Road)
Responsibilities
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Provide overall supervision and management to Credit Services support personnel.
- Ensure that departmental standards regarding courtesy and productivity are maintained.
- Provide regular coaching and development to staff to maximize productivity.
- Resolve internal and external customer escalated situations.
- Provide statistical reporting for leadership to communicate department productivity and effectiveness.
- Motivate staff to reach daily and monthly management objectives.
- Hire, evaluate, coach and counsel personnel in the performance of their duties.
- Utilize strong knowledge of customer account information.
- Perform other duties as requested by manager.
Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
- Education: Bachelor’s degree or equivalent experience.
- Technical Skills: Knowledge of cable television products and services.
- Skills: Effective verbal and written communication.
Preferred Qualifications
- Ability to develop process documentation.
- Understanding of general accounting and billing procedures.
- Effective prioritization and organization in an always changing environment.
- 1+ years of supervisory or leadership experience.