Payments & Fraud Junior Agent

Scope of position

Reports to         Payments Manager

Direct Reports   None

Department       Payments and Fraud

Key Responsibilities

- Payments  investigations

- Proactively find players receiving bonuses which they are not eligible for, applying  appropriate processes  to resolve the issue

- Suggest improvements to tools and procedures

- Professional handling of all related customer and support queries

- Process incoming and outgoing customer payments, in  a timely  and error-free manner

- Follow up and payment-related issues or customer queries proactively

- Liaising with third parties such as payment service providers

- Independently  determine  fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account  blocking  and further checks

- Minimise fraud loss and chargeback rates through the prevention,  detection  and investigation of fraudulent or suspected transactions and accounts.

- Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service  Team  or other sources, and ensure all related records/documentation are  maintained .

- Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.

- Where available, utilise automated (or other) systems to verify customers and  validate  any documentation received for KYC purposes.

- Analyse all reported Fraud cases, to  identify  any new and emerging fraud trends.

- Maintain and review online customers accounts and activity.

- Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)

Requirements

- Graduation of high  school   or  post- secondary   school  (EQF Level 3 or the equivalent)

- Work Experience  preferably   one   year

- Strong  communication   skills ;

- Good  organizational  skills ;

- Meticulous   with  a high  level  of  attention  to  detail

- Ability to  meet   deadlines

- Ability to  work   well   with   others  and  be  a team-player

- understanding  and  implementing  KYC and anti- fraud   policies ;  knowledge  of Internet  related   software  & Microsoft Office  applications

What we offer

Comprehensive Health Insurance —  so you’re fully looked after.

LYRA Wellbeing Support — Confidential, expert support to help you navigate life's ups and downs.
  Hybrid Working Model — flexibility to work from home and in the office.
  Work From Anywhere — enjoy the freedom to work overseas for part of the year.
  Gym Allowance — because your wellbeing matters. 
  Fresh Fruit Mondays — start the week healthy and energised.
  Regular Team Events — fun socials, celebrations, and unforgettable moments.
  Work Anniversary Cake — because milestones deserve to be celebrated.