About this role
A taste of what you’ll do
As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.
- Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents).
- With high efficiency, work through verification cases maintaining speed, quality, and consistency of work.
- Communicate with customers over e-mail regarding their verification documents.
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
- Contribute to the team effort by meeting KPI's and SLA's
- Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.
- Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.
Who and what we are after?
- Previous experience in Customer Support or experience with KYC/Payments and Risk required.
- Excellent communication skills in both verbal and written English
- High level of accuracy and attention to details
- Ability to work both in a Team and independently.
- Possess a positive and can-do attitude with a flexible approach.
- Interest in iGaming and eagerness to learn more.
- Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service.
- Ability and willingness to work on shifts.
- Enjoy learning and sharing knowledge with others.
- Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement.
Employee benefits
- Private health insurance – because your wellbeing matters to us
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year
- Birthday leave – as we want you to celebrate your day
- Company and team-building events – trust us, these are legendary
- Performance bonus – up to 10% of base salary if you reach your KPIs
- Relocation package to Malta , including flight and two weeks of accommodation
- And much more – see for yourself!
Meet all the eligible criteria? Apply today and join the Immense Group team.
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