Field Service Representative

Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Position Ob j ecti v e

This p o sition serv e s a s a company tec h nical a nd a d ministrative repr e s e ntative, and dea l s w i th c u stom e r s e rvice assi g n m ent incl u ding on-site prev e ntive mainte n ance and i n specti o n s e rvice

work, call- o ut services a nd comm i ss i on i ng act i vities o n Solar g a r turbine p ack ag es.

Dimensions

Un d er g e n e r a l directi o n, indep e ndently determ i nes a nd devel o ps appro a ch e s to soluti o ns to c u stom e r re q uire m ents an d prob l e m s.

Nature a n d Scope

The FSR II w i ll rep o rt dir e ctly to the FSS.  Advanced know l edge of metho d s and experi e nce in the mainten a nce of all So l ar prod u ct li n es is a m ust.

Principal Accountabilities

•   Understands and complies with Solar and c u stomer HSSE policies and procedures. Ensure the work p e rmit system is compl i ed wit h . Ens u re safe site and practices. Part i c i p ates by attending g e n eral safety and toolbox sa f ety meetings and complet i ng all re q uir e d safety

training i n cl u ding CLMS training.  Also su g g e s ts safety improve m ents.

•   Ens u re cust o mer exp e ctat i ons a re met o r exce e ded. Ens u re all m a intena n ce a c t ivities are carri e d out in accorda n ce with Solar E n gine e ring sp e c ificati o ns, r e com m en d ati o ns a n d b e st pr a c ti c e s.

•   Must have b a sic kn o wl e d g e of methods and exp e rie n ce in the ma i ntena n ce of vario u s equip m ent ass o ciated with prim a ry and u tility equipment.

•   Must be ab l e to pro a ctively rec o gn i ze e l ectr i c al/m e c h anical abn o rmalities a n d potential saf e ty prob l e m s at  and take ap p ropriate a c tion to prevent a ser i o u s safe t y hazard from developing

and ca u s ing dama g e to e q uipment. Pr ov ide daily re p orts to the re l evant mana g er on p roj e c ts

or daily w o rk. Keep abre a st of pending work a n d p e rso n nel r e quired to comp l ete the proj e c ts. Ens u re that n ec e ssary p a r t s are avai l ab l e and s ubmit materia l s r eq uisitio n s wh e n requ i r e d.

•   Acc u rately r e port and u p d ate all equi p ment h i st o ri e s to effectively forec a st e q uipment utilization and efficiency. Coord i nate any c hanges necessary to e n sure operations are efficient and minimal d o w n time is re q uired. E n s u re e f fective com m unication a n d rep o rting to

immediate s u pervis i on a n d if applicab l e, c u stom e r re p resentatives.

•   Utilize so u nd judgm e nt w h en anal y z ing prob l e m s.  Solve prob l e m s with little or no su p ervis i on in a timely and c o st effective m ann e r.  Will be aware of p roced u r e s a n d optio n s for identifying sourc e s of i n formation a nd techn i cal ad v ice. Will ha v e suffici e nt prod u ct kn o wl e dge to repa i r and a djust min o r m ec h an i cal/el e c tr i c al c o mp o nents / syste m s and will be ca p able of r e ading a pplic a ble dr a wi n gs and techn i cal manua l s.  Work i n dividual l y or with assigned F S R’s on the p r eventive/corrective maintenance.   Will be required to assist in a techn i cal m a nner with the operatio n s a n d mai n ten a nce cr e w in any area if the work l oad exce e ds the numb e r of p e rs o nnel avai l able.

•   Monitor ma i ntena n ce serv i c e s or i n stall a tion su p port to ensure they are c a rried o ut within Solar Engi ne ering sp e c ifications, r e c om mendati o ns a nd in a safe mann e r in ac corda n ce with the HSSE policies and procedures.

•   Utilize the Work F orce M a nage m ent Proc es s and system to man a ge w o rk o r d ers. This incl u d e s per f ormi n g pr e= work by review i ng and u pdat i ng site safety information, manag i ng employee in f ormation, and avai l ability.  The W F M application w ill also be used to record and rep o rt time, mana g e sof t ware and d r a wing ch a ng e s, generate d a i ly repor t s , re v iew h a r d ship data, and m a nage the t a sk library.

Qualifications

The incumbent will have served a rec o gnized appren t iceship or equivalent per io d of training. Will poss e ss a technical qualification e.g. D e gree, HNC/ HND, O NC, C&G, Aviation Engine e r ’ s

license, Mar i ne Engineers Certificate and will have 3–5 years experience in a related industry. Hig h er exp e r i ence/skill levels may bal a nce l o w e r academ i c qualif i c atio n s , and vice versa.

Experience in an overseas/offsho r e environment is essential, also familiarity with rotating

equip m ent a n d PLC s y st e ms.  This ex p erie n ce m ay be either M echan i cal or I n strument/ Electrical and the FSR II will be cap a ble of a cr o ss-discipl i ned a ppr o ach to the job. The FSR II will be familiar with Gas T urb i ne theory a n d o p eratio n al practice inc l uding control syst e m logic, driv e n equip m ent a n d pr o c e s ses both u p stre a m and d o w n stream. The F SR II will have the ability to pro g ram a nd bas i c tro u bl e s h o oting on P LC s y ste m s.  Wh e re regi on ally requ i red, the FSR II will hold a n d ma i ntain an offs h ore m e dical a nd s u rvival c e rtificate and/ o r other traini n g/certif i catio n s

as n e ed e d.

Posting Dates:
September 15, 2026 - September 22, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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