Dispatch Assistant (Nights)

Bristol Ambulance (Part of EMED Group) have a fantastic opportunity for a Dispatch Assistant, Nights to join our team based in Bristol.

We're looking for a proactive and organised individual to support the smooth running of our daily ambulance operations. Working closely with the Dispatcher, Control team, and Resource Manager, you'll help coordinate staffing, resources, and operational activity to ensure patients receive safe, efficient, and high-quality transport services. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a supportive operational team.

As a Dispatch Assistant, you'll  liaise with operational teams, Control, and NHS partners, monitor staffing levels, complete operational records, and help resolve day-to-day operational challenges. You'll also support the supervision of operational staff, promoting effective communication, teamwork, and compliance with company policies and procedures.

This is a varied role that requires flexibility working a 4 on 4 off - 12hr shifts (19:00 - 07:00, 42 hours pw)

What benefits can you expect?

- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

- Company sick pay covering full salary for 20 days after 2 years’ service.

- 24/7 online/telephone GP Consultation and access to prescriptions.

- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

- Hospital cash plan benefits with sickness protection scheme.

- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

- Access to mental health consultations.

- Access to physiotherapy consultations.

- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

- Financial guidance re retirement planning, tax savings and state benefits.

- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

- Refer a Friend recruitment incentive scheme with financial rewards.

- The EMED foundation, to provide support to colleagues and our local communities.

- Pension Scheme.

- Blue Light Card.

- Uniform provided.

- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

- Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties:

- Support the Dispatcher in coordinating daily ambulance operations.

- Help maintain safe staffing levels and operational cover throughout the day.

- Ensure ambulance crews have the appropriate skills, equipment, and resources to carry out patient transport safely.

- Liaise with Control, operational teams, and external healthcare partners to support service delivery.

- Monitor operational activity and escalate issues or improvement opportunities to the Resource Manager.

- Complete operational reports and maintain accurate records using company systems.

- Support the day-to-day supervision of operational staff, promoting company policies and procedures.

- Encourage effective teamwork and communication between crews, coordinators, and the wider operational team.

- Promote the organisation's Vision and Values while maintaining a strong focus on patient care and service quality.

- Be flexible in supporting different operational areas as required.

About you

You'll be someone who:

- Has excellent organisational and communication skills.

- Can prioritise tasks and remain calm in a busy operational environment.

- Enjoys working collaboratively as part of a team.

- Has strong problem-solving skills and attention to detail.

- Is confident communicating with colleagues, healthcare professionals, and stakeholders.

- Is flexible, reliable, and committed to delivering excellent patient care.

- Has previous experience in an operational, dispatch, logistics, or supervisory environment (desirable but not essential).

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.