Customer Operations Specialist

Customer Operations Specialist

Location: Fully Onsite | Minneapolis, MN

Schedule: Flexible between 7:00 AM-5:00 PM

Duration: 6 Month Contract

Join a growing organization and play a key role in a major customer account and ERP migration initiative. We're seeking a detail-oriented professional who enjoys working with data, customer communication, and cross-functional collaboration to ensure a smooth customer transition experience.

What You'll Do

- Review, validate, and update customer account data
- Support customer account migration and ERP transition activities
- Communicate updates, FAQs, and project information to customers
- Conduct customer outreach via phone and email
- Execute and track mass customer communications
- Partner with finance, procurement, and project teams to ensure accurate account setup
- Identify and resolve data discrepancies while maintaining detailed project records

What We're Looking For

Required:

- 2+ years of customer service, account support, customer operations, or related experience
- Strong attention to detail and organizational skills
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Excel, including filtering, sorting, and updating large datasets

Preferred:

- Experience with customer account data or master data management
- ERP migration, data cleanup, or system implementation experience
- Experience communicating business process changes to customers

Why Join Us?

- Contribute to a high-impact business transformation project
- Gain exposure to ERP systems, customer operations, and data management
- Collaborate with cross-functional teams across the organization
- Opportunity to make a direct impact on customer experience and business operations
Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Sep 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.