Community Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY
Community Manager will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team to build a vibrant, safe and welcoming community our residents enjoy being part of.

The annual base salary for this role starts from €65,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

JOB DESCRIPTION

Key Role   Responsibilities

- Acts as a role model at all times   by   demonstrating   the core values

- Leads the team to create positive memorable experiences by exceeding expectations for all residents.

- Works in partnership with   marketing   to   shape   local marketing and   leasing strategies   based on relevant market data   to achieve the propert y’s occupancy and revenue goals

- Ensures marketing campaigns, advertising and promotional activities are effectively implemented

- Establishes relationships with   internal and external stakeholders (sales, marketing, groups, universities)   communicating regularly with representatives, ensuring the community’s compliance with pertinent   regulations   and providing performance data   and reporting

- Actively   seeks   interaction and contact with residents to proactively   seek   to improve service delivery   and ensure community events enhance   the overall resident experience.

- Meets targeted revenues by   making rate recommendations based on market data   and monitor s   payments.

- Prepares and forecasts annual budgets   by analysing   financial statements, reviewing marketing information, and accessing operational reports.

- M anages the   financial performance ; attending regular P&L reviews with stakeholders .

- Promotes investor satisfaction and retention through   timely   variance   reporting   in respect of budgeted and actual spending   and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.

- Promotes resident satisfaction and retention by   ensuring   a timely   response   to   questions,   requests   and complaints   in a timely manner , and taking   appropriate action   to resolve and address service issues .

- Assesses team member training needs and ensure thorough understanding of systems and adherence to policies

- Develops   capability   of   team m embers   in order to   meet   key performance goals   and future succession requirements.

- Originates,   a pproves   and   submits   purchase orders and   processes   invoices   from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as   required .

- Oversees the   tenancy   management   process by   co-ordinating   periodic apartment inspectio ns , evicting residents, and imposing and collecting late fees and other charges   within   the terms of the   agreement .

- Works hand in hand with Health & Safety to drive a safety culture   by managing and   monitoring   the   appropriate health & safety   and compliance activities   including the   incident reporting system   and ensures that the community   operates   in a safe and   risk free   environment.

- Ensures the operation of the community   complies with   Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

- Manages planned and reactive maintenance and refurbishments   engaging marketing and capital projects teams to ensure   timely   resident communication and completion   to a high standard within agreed budgets and timescales.

- Conducts regular community walkabouts and inspections and takes   appropriate actions   to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal .

Knowledge & Qualifications

- Good level   of general education

- Proficient in the use of Microsoft Office packages including Word,   Excel   and Outlook.

- P roficiency   in usin g property management software .   Training   will   however, be provided.

Experience & Skills

Essential

- Experience   of   successfully   driving leasing   performance   and managing operations   within the   property sector   or similar environment .

- Exp erience of   leading a team and a proven   track record   in delivering service excellence   in a similar management role/   environment.

- Detailed knowledg e of Landlord/Tenant   Legislation .

- A s trong team   player   but capable of working autonomously and taking   ownership .

- Excellent organisation skills with the ability to   multi task   and prioritise

- Excellent   verbal and written   communication skills

- Numerical skills necessary to complete the above activities .

- Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, inc luding maintenance specialists.

- Self and c ulturally aware   and able to   adapt relationship   building,   communications   and negotiation skills   to suit audience.

- Flexible approach to work ing in a fast-paced environment and adaptable to thriving   in a changing environment .

- Enthusiasm to deliver an exceptional experience   to stakeholders   and continuously improve knowledge of self and others.

Desirable

- Evidence of change management delivery

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].