About this role
Shift Leader
The Torchys legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.
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What We Need
As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.
What Youll Do
- ##### Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
- ##### Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
- ##### Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
- ##### Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
- ##### Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
- ##### Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
- ##### Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
- ##### Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
- ##### Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
- ##### Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
- ##### Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.
How Youll Do It
- ##### Leadership: You will set the tone for the team, demonstrating Torchys values and fostering a positive work environment.
- ##### Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
- ##### Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
- ##### Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
- ##### Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.
What You Need
Minimum Qualifications
- ##### Experience in a supervisory or leadership role in a restaurant or similar environment.
- ##### Strong understanding of food safety, guest service, and restaurant operations.
- ##### Required state alcohol-server and Manager ServSafe certifications.
- ##### Flexibility to work varying shifts, including evenings, weekends, and holidays.
- ##### Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
Preferred Qualifications
- Bilingual English/Spanish, a plus.
- ##### Experience in training, mentoring, and developing team members.
- ##### Familiarity with inventory and cash-handling processes.
- ##### Proven ability to handle high-pressure situations with professionalism.
Lets TACO bout why it pays to be a Torchys Team Member:
- $18.00 - $20.00 per hour based on experience
- Flexible schedules
- Incredible growth opportunities . This is more than just a jobit can lead to a Damn Good career!
- Damn Good food discount card for you AND your spouse
- Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
- Paid Time Off ( PTO ) after 1 year of employment
- Torchys Family Foundation supports our fellow Team Members in times of need and crisis