Ecommerce Customer Experience Specialist

Part-Time Ecommerce Customer Experience Specialist

Location: Secaucus, NJ — 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week

Dana-co, a leading women’s intimate apparel company, is seeking an experienced  Ecommerce Customer Experience Specialist to support our online customers and order operations.

Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.

Responsibilities

- Respond to Ecommerce customers by email, live chat, and Gorgias.

- Assist with product, sizing, order, shipping, return, exchange, and refund questions.

- Process and monitor orders through Shopify and other ecommerce systems.

- Investigate delayed, incomplete, or incorrectly fulfilled orders.

- Coordinate with warehouse staff to resolve inventory and shipping issues.

- Identify and report website, pricing, promotion, or product-information errors.

- Provide professional, timely service and follow customer issues through resolution.

Qualifications

- Prior Ecommerce customer service experience is required .

- Shopify experience is required.

- Experience with Gorgias is strongly preferred.

- Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.

- Apparel, fashion, lingerie, or consumer product experience is preferred.

- Strong written communication, organization, and problem-solving skills.

- Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.