About this role
Job Summary:
- Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution.
- Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both.
- Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner.
- Prepare and file refund requests.
- Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts.
- Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required.
- Balance deposits to Cerner and/or CPSI posting daily and reconciles any discrepancies.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education:
High school diploma or equivalent. Certification or experience in medical billing. Will obtain and maintain NAAC certification within one year of hire date.
Experience:
One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred.
Additional Skills/Abilities:
Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy.