About this role
Field Supervisor
Pay: Starting at $20/hour
About the Role
The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.
What You'll Do
Client Onboarding & Compliance
- Complete DMH new client openings, including all required paperwork and documentation
- Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
- Ensure adherence to care plans, agency policies, and applicable regulations
Direct Care Support
- Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
Caregiver Oversight
- Schedule and perform in-field caregiver evaluations
- Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager
Quality Assurance
- Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
- Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans
General Support
- Assist with general office tasks as assigned
- Follow departmental policies, safety protocols, and infection control measures
- Perform other duties as assigned by the Program Manager
What You'll Need
High school diploma or equivalent required; some college or post-secondary education preferred
Reliable transportation and a working phone