About this role
Position Summary
Responsible for supporting technology hardware and software systems in an enterprise environment. Provides in-person and remote technical support to customers and assists with a wide variety of responsibilities, including asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provides high-quality technology support with clear and concise communication, strong follow-through, and a customer-focused approach.
Job Responsibilities
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist with coordinating audiovisual setups and video conferencing support.
- Support virtual meeting applications such as Microsoft Teams, Zoom, GoTo, and similar platforms.
- Provide support for audiovisual equipment, including Microsoft Teams Rooms and related technology.
- Monitor and maintain computer systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, and network-related problems and develop plans to resolve, repair, or replace resources as needed.
- Recommend strategies and solutions to improve efficiency, productivity, and technology operations.
- Provide technical support for Microsoft 365 applications, including Outlook, Excel, Word, and Teams, as well as Windows 10/11 environments.
- Collaborate with other areas of the IT department on projects, initiatives, and technology implementations.
- Maintain accurate documentation, asset records, and support information.
- Provide technical support at remote locations as needed.
- Participate in after-hours evening and weekend on-call rotations.
- Perform other duties as assigned.
- Ability to lift up to 50 pounds.
Hours of Operation
- Onsite hours of operation are between 7:00 AM and 6:00 PM, Monday through Friday .
- Participation in an after-hours evening and weekend on-call rotation is required.
Required Skills & Qualifications
- Enterprise IT experience preferred.
- High school diploma or equivalent required; additional certifications or relevant education are a plus.
- Ability to quickly learn new systems, applications, and technologies in a fast-paced environment.
- Strong problem-solving, critical-thinking, and analytical skills.
- Ability to adapt to changing priorities and technology environments.
- Ability to manage multiple priorities and work independently or as part of a team.
- Strong organizational and time-management skills.
- Ability to perform effectively in high-pressure situations.
- Strong written and verbal communication skills.
- Customer-focused approach with excellent follow-through and attention to detail.