Therapist Enrollment Associate- Physical Therapy

How you will have an impact

- Review therapist enrollment information and supporting documentation for completeness, accuracy, and compliance with payer requirements.

- Prepare, submit, and track standard enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines.

- Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure.

- Manage assigned enrollment files from submission through approval, conducting routine follow-ups with external insurance carriers.

- Identify and resolve standard enrollment barriers, escalating nonstandard or high-risk issues to Enrollment leadership.

- Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases.

- Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements.

- Communicate clearly and professionally with therapists, payers, partners, and internal teams to support timely enrollment completion.

- Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience.

- Monitor operational metrics, meet productivity standards, and contribute to continuous workflow and documentation improvements.

What Luna can offer you

- Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy

- Supportive leadership with lots of opportunity for those who wish to grow alongside Luna

- Full-time remote position

- Paid Time Off with holiday pay

- 401(k)

- Medical, dental & vision on the first of the month following start date

- Company-paid life insurance, and much more!

What you can offer Luna

- Typically requires less than one year of related experience in healthcare administration, credentialing, enrollment, or operational support.

- Strong organizational skills with meticulous attention to detail, accuracy, and data integrity.

- Excellent written and verbal communication skills for clear interaction with therapists, payers, and internal stakeholders.

- Ability to follow established procedures, prioritize tasks, and meet productivity and timeliness expectations.

- Proven problem-solving capabilities with the ability to identify routine barriers and know when to escalate complex issues.

- Comfortable working with internal databases, spreadsheets, and digital management systems.

- Ability to thrive in a fast-paced, remote team environment while maintaining accountability and operational excellence.

Salary is commensurate on geographic zone and experience